1. In Windows, select Start > Programs > Accessories > Command Prompt.
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2. Now at the Command Prompt, type ping your server IP and hit enter (ie: ping 208.115.114.194)
3. To copy the output, right click the window and select “select allâ€.
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4. Hit enter (this will copy all the selected information)
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If you are using a Mac or Linux the steps are pretty much the same you just need to open Terminal and type in the same commands.
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You can now paste that info into your support ticket and send it to us.